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Quick Guide

How to book online?

Step By Step 

Find the step-by-step instructions on how to pick-up & how to return your gear below if you have chosen self pick-up & self-return. You can also watch this video for visual guidance.


Please remember to familiarize yourself with the bike manuals and our safety & traffic video before hitting the roads.

Step 1
Select the gear

Step 2  
Open the padlock on the fence

Step 3
Access bike keys

Step 4 
Open the padlock on the fence

Go to Sindshvilevej 4, 2000 Frederiksberg. Walk through the open gate and towards the roofed parking until you reach the fenced bike shelter.


Use the pin code we sent to your email/phone on the padlock and confirm with the lock 🔒 symbol.


Every cargo bike has a name and lockbox with 3 keys inside. Find your bike(s) and open the lockbox to retrieve your keys for lock 1, lock 2, and the battery.


Have you booked helmets? Need to bring a charger? Remember to collect your accessories.


Not the right "How to" guide?
Check the other quick guides about the rental process and about the online booking

Do you have any questions about our
cargo e-bike service or our bikes ?

Check out the Support page to see also our Bike Manuals or FAQ and if there are any other questions, don't hesitate

to drop us a message.

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