How-to
Pick-up & Return
Step By Step
Find the step-by-step instructions on how to pick-up & how to return your gear below if you have chosen self pick-up & self-return. You can also watch this video for visual guidance.
Please remember to familiarize yourself with the bike manuals and our safety & traffic video before hitting the roads.
Step 1
Find Bike Shelter
Step 2
Open the padlock on the fence
Step 3
Access bike keys
Step 4
Collect your accessories
Step 5
Pick-up charger and overnight lock
Step 6
Lock the gate behind you
Go to Sindshvilevej 4, 2000 Frederiksberg. Walk through the open gate and towards the roofed parking until you reach the fenced bike shelter.
Use the pin code we sent to your email/phone on the padlock and confirm with the lock 🔒 symbol.
Every cargo bike is colour coded, has a name and lockbox with 3 keys inside. Find your bike(s) and open the lockbox to retrieve your keys for lock 1, lock 2, and the battery.
Have you booked helmets? Need to bring a charger? Remember to collect your accessories.
If you are going to rent the bike for more than a day, an overnight bag should be in your bike box. If not make sure to take it with you from behind the shed on the bottom shelf. The bag should contain a charger and an extra lock, double check if you have them. If not please find a charger hanging from the wall or contact us.
Don't let other people in, unless they have children. If they are authorized, they have a pin code and can go in after you. When in doubt, call us.