SUPPORT

Find guidance & answers to the most common question about
our service or our e-bikes through the following sections:

How To guides & FAQ.

HOW TO

Pick-Up & Return

Learn about the pick-up & return and all the steps which you will make your cargo e-bike flexible.

See Guide

Drive Safely in CPH

Learn about how to drive safely & comfortably on the streets of Copenhagen with our cargo e-bikes.

See Guide

FAQ

Check out the answers to our most Frequent Asked Questions regarding
our cargo e-bike rental service in Copenhagen by pressing the tab of the topic in which you are interested in.

BOOKING

Do I need to make a reservation? Is it necessary to make a reservation

What is the booking process ?

We strongly recommend making a reservation, especially for weekends,
as our bikes are often fully booked several days in advance. To check availability for a spontaneous pick-up, please visit our booking platform at:

https://rentle.store/togetheroutside/shop

First, you need to see what cargo e-bike fits your needs by seeing all our bikes on OUR FLEET page.

Once you have decided on the model, you can press the
"BOOK NOW" button from the page on the selected bike and continue with all the other processes put in place.

You can also go directly to our online booking platform here:
https://rentle.store/togetheroutside/shop

How far in advance I can make a booking ?

For how short / long can I rent a bike?

Do you need any type of ID in order to make a booking ?

Do you charge a deposit when a booking is
made ?

What is your refund/cancellation policy ?

You can book/reserve our bikes as early as one year before the rental period starts and the latest half an hour before you want the rental period to start.

You can book online periods from 4 hours up to 7 Days.

We don't offer discounts for periods below 4 hours.

Please get in touch with us for more extended periods than 7 days, and we will find custom solution.

Yes - we require ID identification for safety reasons.
After you have made the online booking, please send us a picture of your Passport or National ID on WhatsApp at (+45) 61108808 or by email at contact@loop-rentals.com.

Please add the booking number as a reference.

Yes, we require a deposit to cover any damages or losses that may occur during the rental period. The deposit amount varies depending on the bike but typically ranges from DKK 500 to DKK 3000. The deposit will be automatically added in the online booking process.

We offer:

-100% refund policy if your cancellation is until one week (7 days x 24 hours) before the rental period starts

- 50% refund policy if your cancellation is until 48 before the rental period starts

- 0% refund policy if your cancellation is less then 48 hours before the rental period starts.

What is your rescheduling policy?

How long is a one-day rental

You can to reschedule your booking for free until 48 hours before the rental period starts, but you lose your right to refund/cancel to the new reservation.

One-day means a same-day pick-up and return and not 24 hours.

DURING RENTALS

Do I need to lock the bike ? If yes, when ?

Yes, you need to lock the bike every time when you are not using it and/or when you are not near the bike. You always need to use the framelock and the big chain lock to make the bike secure.

How long does a battery last?

Do I have to take the batteries out while I am away?

What happens if the bike is damaged or stolen during the rental period?

What should I do if I have an issue with the cargo e-bike during the rental period?

We highly recommend that you remove the battery if you leave your bike behind. The batteries are expensive and each cost above EUR 600.

The loss of a battery will be covered by your deposit.

Our batteries are the largest commercially available batteries for each model and only 1 in 100 customers use a full battery in a day. If you plan to do a long trip outside of Copenhagen, such as to Dragør, then let us know as we might be able to give you an additional battery for the occasion.

If the bike is damaged or stolen during the rental period, the renter is responsible for the cost of repairs or replacement of the bike. We recommend checking with your insurance provider to see if your policy covers bike rentals.

If you have any issues with the cargo bike during the rental period, you need to contact us, and depending on the issue and your location we will either:

- send you to a bike mechanic (KGS Have Cykler, Baisikeli, Cafe Velo, Camilla Cykler, or another one)
- bring a new bike to you and pick-up the faulty one.
- we find another solution.

We only cover the repair if it occurred due to faulty equipment.
We don't cover damages that occur due to mishandling and accidents.

PICK-UPS / RETURNS

From where can I
pick-up the bike ? Is the same place where I need to return it ?

In order to pick-up the bike you booked, you need to come to
Sindshvilevej 4, 2000 Frederiksberg. Here walk down the parking lot, pass the two car-elevators and then you will see our cargo bikes shelter.

This location is the same location where you will need to return the bike.

After you have made a booking, we will also send an introductory video to your email, on how to access the shelter.

Can I arrange that Loop Rentals delivers a bike to my location?

Can I return the bike to another location ?

Yes, we can deliver it to you at your location within an 8 km radius from

Sindshvilevej 4, 2000 Frederiksberg. This service must be arranged ahead of time and it will be charged separately.

Separate fees will apply if you book this service before one week, before 72 hours, before 24 hours or less than 24 hours until the rental period starts.

No, you cannot return the bike to any other location.
However, we provide a pick-up service after the rental period is finished within an 8 km radius from Sindshvilevej 4, 2000 Frederiksberg.
This service must be arranged ahead of time and it will be charged separately.

Separate fees will apply if you book this service before one week and before 24 hours before the rental period starts or less then 24 hours before the rental period finishes or after the rental period finished.

OTHER

Is it difficult to ride a cargo e-bike?

Will my kids fit in the cargo family e-bike?

Can we use the cargo
e-bikes with infants?

Do you also have regular e-bikes or regular bikes?

Do you have kids bikes?

Our cargo bikes are stable while standing, but get less stable the faster you bike. Therefore, we advise you to start slowly and get to know the bike. We strongly encourage you to never drive more than 20km per hour. Everyone can learn how to drive a cargo bike with respect and patience.

Our family bikes can carry up to two children up to 10 years old on the bench. If you have a third child, you can put a blanket on the box floor to create additional space.

Yes. Infants can either sit on the lap of a parent or we can provide baby seats that will be stripped to the bottom of the box floor, facing the driver.

Yes, we also have a handful of regular e-bikes and regular bicycles, so you can rent for all your needs from one place.

Our e-bikes can be handled by people above 145cm, but for smaller children, we recommend that they are passengers in a cargo e-bike, or that you rent a kid bike from another place.

OUR BUSINESS

What are your opening hours?

How can I find your store/location?

What are your legal business details?

We offer pick-up and return between 09.00 to 21.00. If you need to return the bike later, we can agree on that separately. Some extra work on your end, such as putting the batteries to charge might be required.

We don't have a physical shop. We operate our rental from our fenced bike shelter that is secured with many locks and cameras. To find us, walk down the parking lot from Sindshvilevej 4, and pass the two car elevators until you see the cargo bikes.

The official name of our company is Loop Tours ApS and is legally and officially registered according to the Danish legislation.

Our Danish Business Number (CVR) is 40049894.

To see our Danish Business Registration, you can check us on:
The Danish Central Business Register (DATA CVR / VIRK) - HERE

PRICING & FEES

What is the cost of renting a bike?

Our prices vary depending on the type of bike and on how long is the rental period. You can find our current rates on the following:

On this website, on the following pages, depending on the bike:

Family E-Bike / Taxi E-Bike / Regular E-Bike / Regular Bike / Cargo Trailer

Or on our online booking platform at:
https://rentle.store/togetheroutside/shop

How much it costs for the bike to be delivered to / picked-up
Copenhagen ?

We can deliver and/or pick-up the bike to/from your location within an 8 km radius from Sindshvilevej 4, 2000 Frederiksberg.

The delivery prices could be seen on our online booking platform at:

https://rentle.store/togetheroutside/shop

How much is the deposit for booking a bike ?

The deposit amount varies depending on the bike you book.

- Family E-Bike - 2000 dkk deposit

- Taxi E-Bike - 2500 dkk deposit

- Regular E-Bike - 1500 dkk deposit

- Regular Bike - 500 dkk deposit.

How much does it costs a rescheduling ?

Are there any other hidden costs ?

You can to reschedule your booking for free until 48 hours before the rental period starts, but you lose your right to refund/cancel the new date reservation.

There are no other hidden costs. We like to have a transparent business.

Didn't you find the help you need ?

Drop us a message and we will come back to you as soon as possible.

* If you are a client with a rental in process and you have an emergency,
call us or drop us a message on whatsupp at (+45) 61108808.